Shipping Policy of Carters Boutique

Carters Boutique is committed to providing all customers with a fast and reliable shipping service. This Shipping Policy outlines the delivery times, costs, and processes to ensure the best possible shopping experience.

Delivery Times

Carters Boutique aims to process all orders within 3 to 4 working days (processing time) after purchase confirmation. Once processed, shipping will take place, with an estimated delivery time of 6 to 14 working days (including processing time).

Please note that actual delivery times may be influenced by the following factors:

• Weather conditions

• High-demand periods (e.g. holidays)

• Customs clearance (if applicable)

• Delays from our suppliers during major sales events

Free Shipping

At Carters Boutique, you benefit from free shipping on all orders. Regardless of order value or location, you will not pay any shipping fees. This is part of our commitment to making your shopping experience as pleasant and attractive as possible.

Shipping Process

All orders placed with Carters Boutique are shipped directly from our supplier. This approach enables us to reduce processing times and ensure that you receive your products as quickly as possible. We also carry out strict quality control checks on every product before dispatch.

Order Processing

• After placing your order, you will receive a confirmation email with all details of your purchase.

• The processing time is 3 to 4 working days.

• Once your order has been shipped, you will receive an email with a tracking number.

• Please note that the tracking number may take up to 6 days after your order to become visible in the system.

Tracking

Carters Boutique provides tracking for all orders. With the tracking number you receive by email, you can monitor the progress of your order via the courier’s website. This way, you always know where your parcel is and when it will arrive.

Questions and Support

Do you have questions about your order or our shipping policy? Our customer service team is happy to help! You can reach us at:

📧 info@carters-boutique.com

We strive to answer all enquiries quickly and professionally.

Limitations and Exceptions

Although we always aim to meet the stated delivery times, unforeseen circumstances may occasionally cause delays. These include:

• Customs clearance

• Severe weather conditions

• Force majeure

• Supplier delays during major sales events

Carters Boutique cannot be held responsible for such delays, but kindly asks for your understanding and patience in these cases.

Taxes and Duties

Please note that placing an order with Carters Boutique does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is your responsibility to handle these charges. If you need clarification on the rates, kindly get in touch with your country’s customs office.

Important: Carters Boutique cannot be held responsible for any delays caused by the customs clearance process in the destination country. The timing of releasing your package rests solely with the customs authorities, and we have no control over this matter.

Order Cancellation

If you wish to cancel an order after payment, this is only possible within 1 hour of placing the order. After this period, cancellation is no longer possible as orders are immediately forwarded to our warehouse. If you no longer wish to keep your order, you will need to initiate a product return after delivery.

Conclusion

Carters Boutique is dedicated to providing you with an exceptional online shopping experience – including fast and reliable shipping. By adhering to our Shipping Policy, we ensure that every customer receives their products as quickly as possible.

For questions or further information, please contact us at:
📧 info@carters-boutique.com