Return and Refund Policy of Carters Boutique

Please read our return policy carefully before initiating a return. No exceptions will be made. You are responsible for ensuring that your return is carried out correctly and on time in accordance with the instructions provided.

At Carters Boutique, we place great importance on providing our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum customer satisfaction under certain conditions. Please review the following policy in detail.

100% Return Guarantee on New Products

We offer a full return guarantee on all new products, including discounted items. Returns are permitted in accordance with our return conditions. All return shipping costs are borne by the customer.

Return Shipping Costs

The cost of return shipping is always the responsibility of the customer. Carters Boutique does not refund shipping costs for returns and accepts no liability for any expenses incurred during the return process. Please also refer to our Terms and Conditions.

Important: Returns must always be organised independently and at your own cost to our central warehouse in China. Higher shipping fees may apply. You will receive further details and exact return instructions by email once your return request has been approved.

Timeframe for Registering Returns

Returns must be registered with us within 14 days of receiving your order. After this period, returns cannot be accepted. Please respect this deadline to ensure your return is processed correctly.

Order Cancellation

After placing an order, customers have a maximum of one hour to cancel it free of charge. After this period, cancellations are no longer possible as the processing procedure may already have started.

100% Guarantee on Damaged or Faulty Items

For items with manufacturing defects or damage during delivery, we provide a full guarantee. If your product arrives damaged, please email us a clear photo of the damage immediately upon receipt at info@carters-boutique.com. Once reviewed, we will send you a replacement product free of charge.

Please note: The customer is responsible for the shipping costs of the replacement product.

No Exchange for Size or Colour Preference

Unfortunately, exchanges due to incorrect size or colour are not possible. Please ensure you carefully review product and size information before purchasing.

Return Process

Would you like to return an item? Please send an email to:
📧 info@carters-boutique.com

Once your return has been approved, you will receive detailed instructions on how to proceed.

Track & Trace and Order Number Required

Returns without a track & trace and order number cannot be processed. Always enclose the form with your return to ensure smooth handling. In addition, customers must always provide a valid track & trace number for their return shipment and clearly state their order number on or inside the package. Returns without track & trace information or without the order number cannot be processed.

Conclusion

Carters Boutique is committed to ensuring the satisfaction of every single customer. By following our Return and Refund Policy, we guarantee fair and efficient handling of returns.

For any questions or concerns, please contact our customer service team at:
📧 info@carters-boutique.com