Job Vacancy

Job Vacancy: Customer Service Representative (m/f/x) – Carters Boutique

Are you communicative, service-oriented and passionate about fashion? Would you like to support our customers online with styling advice, answer questions about orders, and help create an elegant shopping experience? Then you may be the perfect new member of our customer service team at Carters Boutique!

About us

Carters Boutique is a fast-growing online boutique for stylish women’s and men’s fashion as well as accessories. Elegance and timeless design are at the heart of what we do – for both her and him. We place great value on personal customer care and are looking for a friendly, attentive personality to assist and advise our customers online.

Your tasks

  • Responding to customer enquiries via email, chat, and social media

  • Providing personal styling advice for women and men

  • Assisting with the selection of suitable items

  • Supplying information on orders, shipping, returns, and payments

  • Actively contributing to the optimisation of our customer service

  • Collaborating with our logistics and marketing teams

  • Communicating in a friendly, professional, and accurate manner at all times

What you bring

  • Excellent written communication skills in English

  • A customer-oriented and solution-focused mindset

  • A genuine interest in women’s and men’s fashion, with a good sense for style and trends

  • Experience in customer service or e-commerce is an advantage

  • Independent, precise, and motivated way of working

  • Flexibility regarding working hours (occasional evenings or weekends)

What we offer

  • Part-time or full-time position (16–40 hours per week)

  • Gross hourly wage between A$27 and A$31, depending on experience

  • 8% holiday allowance and attractive staff discounts on our collections

  • A pleasant working atmosphere in a young, style-conscious team

  • Opportunities for development within a growing company

Interested?

We look forward to receiving your application!
Please send your CV and a short motivation letter to:

📩 info@carters-boutique.com
Reference: Customer Service Application

We look forward to getting to know you!